Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item may be new or lightly used, but it must not be excessively worn, damaged, altered, or misused. Please keep the original packaging where reasonably possible, and have your order number or proof of purchase available.

To start a return, contact us at contact@bwoost.co.

If your return request is approved, we’ll provide you with instructions on the next steps. Please do not send any items back before contacting us and receiving return instructions. Items sent back without first requesting a return may not be accepted.

You can contact us at contact@bwoost.co with any questions about returns.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or incorrect. We’ll review the issue and work with you to make it right.

Exceptions / non-returnable items

Certain items may not be eligible for return, including gift cards and items that have been damaged through misuse or use outside their intended purpose.

If you’re unsure whether your order is eligible for a return, contact us at contact@bwoost.co.

Exchanges

If you would like a different size or product, contact us at contact@bwoost.co. In some cases, the fastest option may be to complete a return and place a new order.

European Union cooling-off period

If your order is delivered to the European Union, you may also have statutory rights to cancel or return your order within 14 days of receiving it, subject to applicable consumer law.

This does not affect any other rights you may have under applicable law.

Refunds

We’ll notify you once your return request has been reviewed and, where a physical return is required, once the returned item has been received and inspected.

If your refund is approved, it will be issued automatically to your original payment method within 10 business days.

Please remember that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at contact@bwoost.co.